Social Safeguards

Resettlement Action Plan (RAP)

A comprehensive framework ensures fair relocation and compensation for displaced individuals, with special attention to vulnerable groups including female-headed households, elderly individuals, persons with disabilities, and low-income families. The RAP includes business development and life skills training through the National Skills Development Centre (NSDC) and a vendor relocation program for minimal disruption.

Community Engagement

Ongoing dialogue through public consultations, information sharing sessions, focus groups with vulnerable populations, and regular updates via local media.

Grievance Redress Mechanism (GRM)

A formal system addresses community concerns with:

  • Dedicated Community Liaison Officer Tara Leonard

  • Multiple submission methods: phone, WhatsApp, email, social media, drop boxes, or in-person

  • Timely resolution: acknowledgement (1-2 days), investigation (7 days), proposed resolution (14 days), final resolution (30 days)

  • Regular reporting on grievance status

  • Confidential and cost-free process

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